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Pay-as-you-go programme

A Pay-as-you-go programme is a membership-style programme where clients register once and then pick individual sessions at their own pace. Clients only pay for the sessions they attend.

What is a Pay-as-you-go programme?​

Unlike ongoing programmes (where clients commit to all sessions upfront), a Pay-as-you-go programme works like a flexible membership:

  1. The client enrols for the programme once.
  2. From their profile, they choose which sessions to attend.
  3. A payment obligation is created for each session they book.
  4. If the client cancels a session, the debt is reset to zero.

This model is ideal for studios and providers that offer multiple class types (e.g. yoga, pilates, kickbox) where clients want the freedom to mix and match sessions without a fixed commitment.

When to use it​

Use a Pay-as-you-go programme when:

  • You run leisure or fitness classes with no fixed term.
  • Clients should be able to choose which sessions to attend.
  • You want to charge per session rather than for the full programme.
  • You offer multiple class types or schedules that clients can pick from.

Step-by-step: Create a Pay-as-you-go programme​

  1. Go to Programmes → New Programme.
  2. Select Programme type: Pay-as-you-go.
  3. Choose Class or Individual.
  4. Choose Children or Adults.
  5. Set the Admin fee (optional one-time booking fee charged at booking).
  6. Set the Unit price (standard price per session).
  7. Click Create.

Creating a Pay-as-you-go programme

The unit price is the amount charged each time a client books a session. For example, if you set a unit price of 20 EUR, each session the client attends costs 20 EUR.

Step-by-step: Create classes within the programme​

After creating the programme, add one or more classes.

One class vs multiple classes​

  • One class — Use when all sessions share the same theme, instructor, and venue.
  • Multiple classes — Use when you offer different themes (e.g. Monday Yoga, Wednesday Pilates), different locations, or different instructors.

If you want clients to pick sessions across multiple classes, use linked classes to connect them.

Create a class​

  1. Click Add to create a new class.
  2. Fill in the class details: name, venue, instructor, capacity.
  3. Optionally set a custom unit price for this class (overrides the programme-level price).
  4. Click Continue.

Creating a class in Pay-as-you-go programme

Add sessions​

Create as many sessions ahead as possible so clients have a full schedule to choose from.

  1. In the class, click Add sessions.
  2. Fill in the dates, times, and any session-specific details.
  3. Click Save.

Adding sessions to a class

If you do not add sessions right away, the class is created as a lead collection class (class without sessions). You can add sessions later.

How clients use it​

Once a client enrols for a Pay-as-you-go programme, they manage their attendance from their profile.

Booking sessions​

  1. The client logs in to their profile on your website.
  2. They see the programme they are enroled for.
  3. They click Book date to see available sessions.
  4. They select the sessions they want to attend.
  5. A payment obligation is created automatically for each booked session.

Client view — Book session button

Client view — selecting available sessions

Client view — session booked confirmation

Clients can also book sessions through the calendar widget on your website.

Calendar widget — booking sessions

Cancelling a session​

The client can unregister from a session by clicking Cancel session in their attendance list. When they cancel:

  • The session is removed from their attendance.
  • The payment obligation for that session is cancelled (debt reset to zero).

The client receives a notification email for each session they book or unbook.

If you cancel a session as an admin from the Calendar, all clients who were marked as attending receive a credit automatically — no manual action needed. See Session payment adjustments.

Attendance settings​

Pay-as-you-go programmes have two additional attendance settings:

  • Require a valid entry pass — When enabled, clients must have a valid entry pass to book a session. Without a valid pass, they cannot enrol for sessions.
  • Redeem if unpaid — When enabled, entry passes can be used even if the pass order has not been paid yet.

These settings are optional. Without entry passes, clients simply pay per session at the unit price.