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Individual Sessions: How to Sell, Plan, and Manage 1:1 Sessions in Zooza

This guide explains a practical workflow for individual (1:1) sessions in Zooza:

  1. Collect interest / bookings for 1:1 sessions (even without fixed dates)
  2. Create a private individual plan for each client (with sessions and payments)

Why this approach works​

  • You can advertise “Individual sessions” without publishing a real schedule.
  • You still get bookings inside Zooza (client record + booking context).
  • Later, you convert each booking into a personal 1:1 plan (a private class/class with sessions).

Step 1: Create a programme for “Individual sessions”​

  1. Go to Programmes
  2. Create a new programme, e.g. “Individual Sessions”
  3. Set the programme type to Ongoing (Booking for the full programme duration)
  4. Save

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Tip: Keep the programme simple. The goal is to have a “container” to collect interest and later manage bookings.

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Step 2: Create a class without sessions (for lead collection)​

  1. Open the programme Individual Sessions
  2. Create a new Class
  3. Do not add any sessions yet
  4. Ensure it is visible for online registration only if you want to collect sign-ups publicly

Result: you can collect bookings even though there are no sessions yet. You now have bookings in Zooza, ready to be assigned to an individual plan.

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Step 3: Collect bookings (interest)​

Clients can register via your online booking flow (or you can add them manually). Once submitted, you will see these bookings in Zooza.

What happens next?​

  • You now have a booking record linked to the client
  • the programme (“Individual Sessions”)
  • the initial class (interest placeholder)

From here, you can create the real 1:1 plan.

Step 4: Create a booking manually (optional)​

You can also create bookings manually in Zooza, for example when:

  • a client calls / messages you directly
  • you want to register them without using the website
  • you want to copy an existing booking and tweak it

Where to do it (typical places)​

Use whichever is most natural in your workflow:

A) From the Client profile

  • Open Zooza > Clients > Bookings
  • Use an action Create booking

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B) Copy an existing booking

  • Open an existing booking
  • Use Copy booking
  • Adjust programme/class/payment plan

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Sometimes you want the class to stay non-public, but still allow the parent to register online (instead of you creating the booking manually).

You can do this by sharing a private booking link to that specific class/class.

How it works​

  • The class/class is not publicly listed on your website/widget.
  • Only people with the direct link can open the booking page and submit the booking.

Steps​

  1. Open the individual class (e.g. “1:1 – John Smith”)

  2. Find the option to copy the booking URL: Copy URL Screenshot

    or Customized link Screenshot Screenshot

  3. Send this link to the parent.

Result: the parent can register the child into that specific individual plan via the link, while the class remains private.

Option B: Build the individual plan (private class per client)

This is the core model: one client = one private plan (one private class, sessions, and payment plan).

Step 5: Create a private 1:1 class for the client​

  1. In the programme Individual Sessions, create a new Class
  2. Name it something like:“1:1 – John Smith”
  3. or “John Smith (Individual Plan)”
  4. Disable online booking (so it’s not publicly bookable) (during the process of class creation, or in the class settings).

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Use this setting:

See guide: Online registration options

Goal: This class exists only for internal scheduling and client management.

Step 6: Add sessions (the actual 1:1 class)​

Now add the real schedule for that client.

Example: every Tuesday at 10:00.

[Screenshot

Guide: Creating a class](creating-a-class.md)

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Tip: You can create sessions as:

  • recurring weekly sessions, or
  • individual sessions when needed (more flexible for ad-hoc coaching)

Step 7: Make-up sessions (optional)​

If you want to allow a client to cancel and pick another available time, enable custom make-up sessions.

[Screenshot

Guide: Custom make-up sessions](https://support.zooza.online/portal/en/kb/articles/replacement-sessions)

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Typical use-case:

  • The instructor has a set of “available slots”
  • The client can reschedule into those slots (based on capacity/settings)

Step 8: Payment template per individual booking​

Each individual plan (booking) can have its own payment setup.

This is especially useful if:

  • client pays monthly
  • client pays per block (e.g. 10 sessions)
  • you want a tailored schedule (down payment, recurring invoices, etc.)

[Screenshot

Guide: Payment templates on booking](https://support.zooza.online/portal/en/kb/articles/payment-templates-creation)

Best practice: Keep a few reusable payment templates (e.g. “Monthly 1:1”, “10-pack”, “Pay-as-you-go”), and assign the right one per booking.

Recommended workflow summary

  1. Create programme “Individual Sessions” (Ongoing)2) Create interest class (no sessions)3) Collect bookings (online or manual)4) For each client:
  • Create a private 1:1 class/class named after the client
  • Add sessions (weekly or ad-hoc)
  • Enable make-up session logic if needed
  • Assign the payment template for that booking

Notes & common pitfalls

  • Don’t publish the real 1:1 class online (unless you intentionally sell bookable slots).
  • Use a separate private class per client if you want clean reporting, payments, and scheduling.
  • If you want to offer “pick a time from available slots”, build availability via the make-up session approach rather than publishing a fixed timetable.