Administrative Refund FAQ
An administrative refund is a record in Zooza that a payment has been returned to a client, without triggering a real refund through Stripe or any other paym...
An administrative refund is a record in Zooza that a payment has been returned to a client, without triggering a real refund through Stripe or any other paym...
If the client has selected payment with a payment schedule in the booking or you have set it up manually, they will always be informed of this obligation in ...
In programmes using the Booking for the full programme duration type, a client pays for all sessions in the class when they enrol. However, the actual number...
<!-- Synonyms: client profile, parent portal, client portal, customer portal, profil klienta, rodičovský portál, klientský profil -->
The Discounts screen manages all discount codes, applied discounts, free session credits, and payment template discounts. Use it to create promotional codes,...
<!-- Synonyms: discount code, discount settings, create discount, sibling discount, where are discount codes, discount code not working, slevový kód, kde nas...
<!-- Synonyms: email payment matching, bank email notifications, payment notification email, automatic payment matching, pair bank account, bank pairing, pár...
<!-- Synonyms: import payments, CSV import, bank statement import, bulk payment import, upload bank transactions, importovať platby, import platieb, bankový ...
The Invoices screen lists all generated invoices across your bookings. Use it to search, filter, download, and export invoices.
When a payment plan uses offline charging (Stripe card or GoCardless Direct Debit), Zooza normally sends each scheduled payment to the charge queue automatic...
Zooza provides two ways to adjust a payment on a booking: Edit payment (correction) and Refund. Choosing the wrong action creates phantom transactions in you...
The Payments screen is the central hub for managing all financial transactions. It provides an overview of received payments, outstanding balances, unpaid bo...
There are two different types of invoices in the Zooza context:
<!-- Synonyms: setting the price, course pricing, programme pricing, nastavenie ceny, cena programu, platobné nastavenia -->
An administrative refund lets you record a return of funds in Zooza without triggering a gateway refund through Stripe. Use this when:
When a client paid online via Stripe and you need to return the money, you have two options: refund through Zooza (which handles Stripe automatically), or go...
E.g. in Hungary and Romania and other countries, tax law requires that an invoice is issued within approximately 8 days of each payment received. When a clie...
Zooza connects via Stripe Connect. All new connections use a Stripe Standard account — you get your own full Stripe account and manage it directly at dashboa...
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