Payments

The Payments screen is the central hub for managing all financial transactions. It provides an overview of received payments, outstanding balances, unpaid bookings, and payment pairing status.

Navigation: Go to Sales & Payments → Payments.

Dashboard

Top Actions

Button	Description
Import payments	Import bank payment data for automatic pairing.
Direct Debit	Opens the direct debit export screen (see Direct Debit Export).

Latest Payment Periods

Select a billing period to view transactions for that period.

Field	Description
Billing period	Dropdown to select a period (e.g. "Ongoing Classes").

Overview of Payments

A donut chart shows the split between received payments (green) and remaining amounts (red).

Metric	Description
Received payments	Sum of all payments received in the billing period.
Total revenue	Summary of all issued debts for bookings in "Enrolled" and "Guest" status.
Remains to be paid	Difference between total revenue and received payments.
Estimated income at 100% occupancy	Capacity of all active classes in the billing period.
Current occupancy	Percentage of bookings in "Enrolled" status vs. total capacity.

Reports

Quick access to payment reports:

Report	Description
Insights and Trends	Booking and payment trends over time (see Insights and Trends).
Payments by programme	Breakdown of income, discounts, refunds, and amounts due per programme (see Payments by Programme).
Direct debit export	Export direct debit data (see Direct Debit Export).

Unpaid Bookings

Lists all bookings with outstanding balances, showing:

Column	Description
Amount	Outstanding amount (negative = owed).
Booking	Client name (clickable link to booking).

Filter buttons: Unpaid and Partially paid.

Note: The dashboard displays only the first 10 unpaid bookings. To see the complete list of all unpaid bookings, go to Bookings and filter by payment status.

Unpaired Payments

Shows payment pairing statistics:

Metric	Description
Success rate of automatic payment pairing	Percentage of payments automatically matched.
Automatically paired payments	Count of auto-paired payments.
Manually paired payments	Count of manually paired payments.

If all payments are paired, shows "All your payments are paired."

Button: Payment overview — opens detailed payment pairing view.

Inbound payment status (bank email integrations)

If your account uses automatic bank email pairing, the dashboard also shows the current status of your inbound payment setup:

Indicator	Meaning
Waiting for first payment	Your bank integration is configured but no payment has been received yet. Check that your bank is forwarding notifications to the correct address.
Last inbound payment	How long ago the last bank notification was received.
Last auto-paired	How long ago the last payment was automatically matched to a booking.

If the "last inbound" counter grows unusually large, check whether your bank's email notification service is active.

Payments Received

Navigation: Sales & Payments → Payments received.

Top Actions

Button	Description
Import from bank	Import bank statement data for payment matching.
Export	Export the payments received list.

Filters

• Payment reference — search by reference number.
• Source of payment — filter by source.
• Payment method — filter by method (e.g. "All"). Active filters show as highlighted chips with an X to remove.
• Payment status — filter by status.
• Payment category — filter by category.
• Received from — start date filter.
• Received before — end date filter.
• Reset — clear all filters.

Sort: From the newest (default).

Payment List

Each payment card shows:

Field	Description
Amount	Payment amount.
Payment reference	Reference number.
Date of receipt	When payment was received.
Source	"Manual input", "Zooza", "Bank import", etc.
Show in booking details	Link to the related booking.
Transaction type	E.g. "Payment by bank transfer", "Credit".
Client	Client name.
Status	"Paired" or "Unpaired".
Programme/Product	Programme or product name.
Created by	User who recorded the payment.
Payment category	E.g. "Programmes".
Note	Additional notes.

Pagination shows total pages and results count.

Insight

Summary bar at the bottom:

Metric	Description
Paired	Total paired amount.
Unpaired	Total unpaired amount.
Total amount	Sum of all payments.
Cash	Cash payments total.
Bank transfer	Bank transfer total.
Online payment by card	Card payments total.
Online transfer	Online transfer total.
Programmes	Programme-related payments.
Products	Product-related payments.

Scheduled Payments Overview

Navigation: Sales & Payments → Scheduled payments overview.

Filters

• Client — search by client name.
• Status — filter by payment status.
• Programme — filter by programme.
• Payment frequency — filter by frequency type.
• Scheduled from — start date (active filters show as highlighted chips).
• Scheduled to — end date.

Payment List

Each row shows:

Column	Description
Checkbox	Select for bulk actions.
Customer	Booking number and client name (clickable link).
Scheduled for	Date the payment is scheduled for.
Due date	Payment due date.
Status	"Processed" or "Scheduled".
To be paid	Amount to be paid.

Choose all checkbox at the top selects all visible payments.

Pagination shows total pages and results count.

Insights and Trends

Navigation: Sales & Payments → Payments → Reports → Insights and Trends.

Note: This feature is currently in beta.

Actual Insight

Compares current performance to previous periods:

Period	Bookings	Payments received
Last 7 days	Count with change vs. previous period (e.g. "0 (−2)").	Amount with change (e.g. "£202.00 (+£189.00)").
Last 30 days	Count with change (e.g. "35 (+27)").	Amount with change (e.g. "£2,408.80 (+£2,368.80)").

Forecast (Based on Payment Templates Only)

Monthly forecast table:

Column	Description
Period	Month and year.
Payments Received	Actual or projected amount received.
Issued Debt	Debt issued for the period (negative = outstanding).

Payments by Programme

Navigation: Sales & Payments → Payments → Reports → Payments by programme.

A table comparing current month and a selectable historical month:

Column (per period)	Description
Programme	Programme name (clickable link).
Income	Total income received.
Discounts	Discounts applied.
Refunds	Refunds issued.
Amounts due	Outstanding amounts (negative = owed).

The "Choose" dropdown on the right lets you select a comparison month.

Direct Debit Export

Navigation: Sales & Payments → Payments → Direct Debit.

Export direct debit data for your payment provider.

Field	Description
Include clients without debt	Checkbox — include bookings with no outstanding debt.
Timetable by client	Checkbox — timetable all payments for the user.
Current debt	Checkbox — include currently issued debt.
Scheduled debt	Checkbox — include debt scheduled within the selected date range.
Mark as paid	Checkbox — upon export, Zooza adds outstanding debt to the booking and marks it as paid. Warning: when using "Timetable by client", payment is added to the first booking regardless of multiple bookings.
from	Start date for the export period.
to	End date for the export period.
Date of charge	The charge date set for debit mandates without a custom date.

The export generates records for matching debit mandates. Shows "No records" if no matching mandates are found.

Related

• Payment Pairing Guide — how to match bank payments to bookings.
• Automatic Payment Reminders — set up automated payment reminders.
• Payments and Billing FAQ — common payment questions.