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Waiting List FAQ

How does the waiting list work?​

When a class is full, parents can still submit a booking. Their booking is placed on a waiting list. You receive a notification, and you can manually approve the booking if a space becomes available. The system does not auto-enrol from the waiting list.

Will parents see that a class is full before they start registering?​

Yes. The booking form shows a "class full" indicator upfront. However, parents can still proceed with the form and submit a waiting list request at the bottom. Some parents may not scroll down to see this option — if this is an issue, you can share feedback with Zooza about the form design.

How do I manage waiting list entries?​

Go to Bookings and filter by waiting list status. From there you can:

  • Approve a waiting list entry (if a spot has opened up).
  • Move the person to a different class with availability.
  • Contact the parent to offer alternatives.

Is the waiting list enabled by default?​

Yes. When a class reaches full capacity, the waiting list option is automatically available on the booking form. No additional configuration is needed.

Is there a waiting list for replacement (make-up) sessions?​

Yes, but it is a separate system from the booking waiting list. Make-up session have their own queue. When all available replacement slots for a session are full, clients can join the queue for one or more sessions. When a spot opens up, the client receives a notification with a confirmation link. Only after the client clicks the link is the replacement booking confirmed.

This is a fully automated process. To enable or disable the replacement waiting list, go to the programme settings and open the replacement (make-up) session settings. For example: Programmes → select a programme → Settings → Make-up sessions → Make-up sessions waitlist.

When the waitlist is disabled, clients only see sessions that currently have a free spot.